As a general rule, packages are sent within 48 hours of receipt of payment, through Tipsa.
Shipping costs include handling and packaging costs, as well as postal costs. The handling costs have a fixed price, while the transportation costs may vary depending on the place of destination. We advise you to group all your articles in one order. We cannot combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.
We are sorry that you have not felt satisfied with our product and we look forward to offering you a good return service.
We accept returns within 7 days of receiving the order. We refund the entire payment, excluding shipping costs, once we inspect the product. Keep in mind that these products are made with exclusive design and delicate material, so we carefully photograph and inspect each one before sending it to the buyer. We are sorry we cannot offer free shipping for now, we hope to do it in the future.
Please contact us through this email firstname.lastname@example.org to request the return or to obtain information.